Shipping & Returns

 

Shipping

Processing time: 1 - 4 business days, depending on item availability. Items that require any customization, or pre orders, will require additional time. You will be notified if delays are expected.

Shipping time: 3 - 20 business days, depending on location and choice of shipping. You will be able to see estimated delivery dates before submitting your order. If your order is time-sensitive, please contact us prior to placing your order.

We do not ship to P.O boxes.

All items are shipped from Western Canada.

*** International orders may be subject to import taxes, customs duties, and/or other fees imposed by the destination country. These are not included in Shelter's shipping fees and are generally due upon delivery of the shipment. By placing an international order, the buyer is responsible for abiding by their country’s laws, regulations, and restrictions, and take responsibility for any additional fees that may occur.

If customs fees/charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

North America:

We ship to Canada and the US, using Canada post and USPS. Certain items may not be eligible to ship due to oversize dimensions or weight restrictions.

If you are interested in purchasing an oversized item please contact us to inquire about options and rates. We will do our best to work something out!

Local Pickup:

We are located in Victoria, British Columbia. If you would prefer to pick up your order, please contact us. This is a great option if you are purchasing an oversized item.

International:

If you are located outside of Canada or the US and are interested in placing an order, or have any questions about a product, please contact us. We will ship internationally if we are able to.

Due to the oversize dimensions and weight of certain products, it may not be possible or economical to ship to certain locations.

 

Return Policy

You may return most new, unopened items within 30 days of delivery for a refund (subject to 20% restocking fee). Certain orders may not be eligible for returns, please read item descriptions and inquire before purchase if this is a concern.

Refunds will be processed once the return package is received and assessed. Processing time may vary by bank (5 to 10 business days).

Items with any wear or damage will not be refunded. 

The customer will be responsible for return shipping fees.

Returns are subject to a 20% restocking fee.

If you would like to return an item, please Contact Us with your order number and reason for requesting the return. We will then respond with further instructions.